Memphis Light, Gas and Water (MLGW) engineers took Bill Gates to heart when he stated, Your most unhappy customers are your greatest source of learning. Memphis Light, Gas and Water (MLGW) engineers ...

Utilities want their customers to be happy in the knowledge that power is going to be there for them when they need it, and that they’ll be kept up-to-date when interruptions occur. It’s a simple fact ...

Akshay Gaikwad is a distinguished reliability engineer with a Master of Science in Mechanical Engineering from Rochester Institute of Technology. His academic excellence, demonstrated by a 3.78 GPA, ...

Explore the need for integration between site reliability engineering (SRE) and security teams to enhance organizational resilience through shared goals, frameworks, and automation.

Site reliability engineering principles first established by Google have yielded a new, important engineering role at the heart of devops As the world has shifted online, the reliability of websites, ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...