A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

When Jonathan Steiman co-founded Peak Support in 2015, he wanted to fill the gap in providing support solutions for high-growth companies. At the time, outsourcing providers only targeted large ...

Customer service representatives help businesses develop strong relationships with their clients and customers. Representatives answer customer questions, help resolve problems, process refunds and ...

In the midst of the COVID-19 pandemic, five customer service technologies are garnering most of the attention of customer service leaders, according to the Gartner Hype Cycle for Customer Service and ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

What's the fate for customer service and support agents, particularly? One analyst firm says, "Yes, generative AI will replace customer support agents." Gartner released a prediction this week that ...