Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...
ITIL® 2011, published on 29 July by official publisher TSO, responds to feedback from the community that reads, uses and trains from the guidance and recognises emerging trends such as cloud computing ...
IT Service Management Forum (itSMF Gulf), the only internationally-recognized and independent organisation dedicated to IT Service Management, and BCS ME, the regional arm of the BCS Chartered ...
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