Venues around the world are grappling with a growing problem that's making it increasingly difficult for fans to purchase ...

U.S. lawmakers are giving fans a spark of hope they could buy event tickets at more affordable prices. Several senators told CBS News they would support federal legislation that limits the profit ...

From sold out to shut out, fans are finding it harder and harder to score seats to the big event without shelling out big bucks to a scalper. The culprit: ticket bots. Ticket bots are computer ...

While investigating the skyrocketing costs of concert tickets, Vice news talked to one of the most successful ticket scalpers in history to find out what is at the root of such an enduring issue, and ...

LOUISVILLE, Ky. — When Taylor Swift announced her nationwide stadium concert tour “Eras” on Nov. 1, there were tickets already posted for sale on StubHub. And those tickets were already going for at ...

The ticketing industry has made waves in recent years, plagued by reports of fan frustrations and poor consumer protections. Now, one of the industry's biggest players finds itself in governmental ...

Sean Allen, a spokesman for the Palace Theatre, said third-party websites that masquerade as legitimate brokers often dupe customers to purchase tickets from them. That has contributed to customers ...

(CBS DETROIT) - A Michigan House committee approved a bipartisan plan to crack down on automated ticket bots, like the ones that snagged all the tickets for Taylor Swift's Eras Tour and drove up ...

Editor's note: This story has been updated to correct information on the percentage of the total ticket cost Ticketmaster receives. A big concert means a big ticket price these days. Last year, the ...

A package of Michigan House bills is working its way through Lansing to prevent bots from grabbing online event tickets and reselling them for a higher value. The so-called "Taylor Swift" bills are a ...

“Any tickets that have been identified to have been purchased by bots will be refunded,” Ticketmaster U.K. recently specified of the process, “as this violates the tour’s terms and conditions.

The FTC Better Online Ticket Sales Act (“BOTS Act” or the “Act”)) prohibits the circumvention of a security measure, access control system, or other technological control measure used online by a ...